U.S. Domestic Shipping Options
Available for: Continental U.S.
Standard ground, 2nd day air and overnight shipping are available in the continental U.S.
Orders will ship via UPS, FEDEX, or USPS.
International Shipping Options
Please CONTACT US if you live outside of the continental United States. Please let us know what products you would like, and we can provide a custom estimate of shipping costs and help you complete your order.
All shipping to destinations outside of the U.S. will be shipped via FEDEX. Each country has different regulations regarding the import of perishable food items. Not all perishable food items are allowed in every country. Although we do our best to keep up with these regulations, it is impossible for us to know all of the specifics for each country. It is therefore the responsibility of the customer to know whether the products being ordered are allowed in their country and any specific taxes or duties that their country might charge. The customer is responsible for all customs, taxes and duty that might be imposed by their country as well as any confiscation by their government or local postal service. We quote the actual shipping time it takes the package to get from the US to you. Please allow extra time for countries whose customs department inspects packages as this can slow your order. We will provide a FEDEX customs tracking number that can be used to verify that your shipment has left the United States. We take responsibility up to the point that your package leaves the United States. Once your package has been confirmed by the FEDEX to have left the United States it becomes the responsibility of the buyer. On customs forms we can only mark the order as "Merchandise" and cannot use "Gift" and we must put the actual order value.
Order Processing Time
Howles Maple Farm makes every effort to ship your orders as quickly as possible. Most orders will ship within 2 business days. On rare occasions, some items might be out of stock and may take additional time to ship. You will be promptly notified of any out of stock items on your order. Howles Maple Farm 's business days are Monday - Friday.
Time in Transit
The following references the Standard Shipping Method only. Please use the following FEDEX zone map to estimate how long your package will take to be delivered once it leaves our facility (please see the Order Processing Time section for details). The days in transit on this map are business days (weekdays only) and do not include weekends and holidays. For example, if you package is shipped on a Friday and the zone map estimates 2 days in transit, then it should be delivered on Tuesday, which is 2 business days from Friday. FEDEX does not deliver on Saturdays, Sundays or Holidays.
The following FEDEX map references the Standard Ground Shipping Method only:
For APO/FPO military addresses, your orders will be shipped by the United States Postal Services. Due to additional military handling times, we cannot estimate shipping times to APO/FPO addresses. Instructions for entering and APO/FPO shipping address are located in the help section as you proceed to checkout.
You will receive email verification of your order. You will also receive an email containing your tracking number, once your order has shipped. Please check your junk mail folder and make sure that emails from Howles Maple Farm are not being blocked.
Lost or Delayed Packages
If you do not receive your package within a reasonable shipping time, please email us at firstname.lastname@example.org. We will charge you a fee of $8 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. This is the charge that UPS charges us for any errors in the shipping address. We generate our shipping labels from the information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $8 per package to have the package re-processed in addition to the charge for shipping the package again. We are not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.
Merchandise damaged during shipment must be reported to Howles Maple Farm within 3 days of receipt. Please email us at email@example.com to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued within 10 business days of our receipt of the returned package.
We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 3 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us at firstname.lastname@example.org prior to returning any merchandise sent in error (please include your order number and the item description in your email). Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt or the returned package.
Howles Maple Farm welcomes your questions or comments regarding this Shipping Policy. If you believe that Howles Maple Farm has not adhered to this Policy, please contact Howles Maple Farm at:
Howles Maple Farm
27828 Patterson Road
Guys Mills, Pennsylvania 16327
Email Address: email@example.com
Telephone number: 814-720-2952
Effective as of January 01, 2017